EXCELLENCE IS INTENTIONAL.

for agents who treat service like strategy

At The Agent Concierge, we don’t just manage paperwork. We streamline transactions, elevate the client experience, and help agents reclaim their time to focus on what moves their business forward.You’ve built something special. Let’s make it exceptional.

White-Glove Transaction Coordination
and Customer ExperienceNo upfront fees. no cancellation fees.
after hours and weekend availability.

Serving VA, NC, GA, and FLLocal to Hampton Roads, VA

Select Your State

Don't see your state listed?
We are always looking to expand our reach and offer services in new areas.
Please contact us to inquire about launching services in your state.

Service Tiers

Our tiered service options are designed to grow with you -
from foundational support to fully personalized, white-glove coordination.
Choose the level of partnership that fits your workload, elevates your level of support,
and moves you closer to your business goals.

start here
CORE CONCIERGE

Your foundation for seamless, compliant closings with polished communication and dependable support.

Buyer Core

Full Service Transaction Coordination
Broker Paperwork Drafting
Unlimited Contract Writing
Compliance Management
Email Communication
Timeline Management
Transaction Paperwork Drafting
Buyer Timeline GuidancePlus
Utility Transfer Guide
Client Review Requests
Agent Portal
Social Media Kit$545

Listing Core

Full Service Transaction Coordination
Listing and Broker Paperwork Prep
MLS Management
Compliance Management
Email Communication
Timeline Management
Transaction Paperwork Drafting
Seller Timeline GuidancePlus
Client Review Requests
Agent Portal
Social Media Kit$645

Compliance Only

$100

Dual Representation

Additional $200

for the client experience
WHITE-GLOVE PACKAGES

Our most comprehensive client experience — combining polished strategy, refined touches, and dedicated support that protects your time while elevating every aspect of your service.

The White-Glove Buyer

The premier option for agents who want elevated buyer support — blending seamless efficiency with client care designed to leave a lasting impression.

Taking Care of Your New Home Guide
CRM Updates
Post Closing Touchpoints
Shipped Custom Closing Gift$795 Total
Bundled Value with Buyer Core

The White-Glove Listing

The premier option for agents who want refined seller support — blending polished strategy with clear communication for a seamless client experience.

Market-Ready Checklist
CRM Updates
Listing Prep Vendor Scheduling
Weekly Showings Recap
Post Closing Touchpoints$895 Total
Bundled Value with Listing Core

CONCIERGE TOUCHES

Tailored services available on demand — designed to give your business flexibility and polish whenever you need it.

Custom Branded Closing Gift: $250
Mailed Pop-Bys: Custom Pricing
Local Farming: Starts at $400
Just Listed/ Just Sold Mailers: Starts at $400
New Years Review Touchpoints: Custom Pricing
Marketing Materials: Custom Pricing

Service Tiers

Our tiered service options are designed to grow with you -
from foundational support to fully personalized, white-glove coordination.
Choose the level of partnership that fits your workload, elevates your level of support,
and moves you closer to your business goals.

start here
CORE CONCIERGE

Your foundation for seamless, compliant closings with polished communication and dependable support.

Buyer Core

Full Service Transaction Coordination
Broker Paperwork Drafting
Unlimited Contract Writing
Compliance Management
Email Communication
Timeline Management
Transaction Paperwork Drafting
Buyer Timeline GuidancePlus
Utility Transfer Guide
Client Review Requests
Agent Portal
Social Media Kit$545

Listing Core

Full Service Transaction Coordination
Listing and Broker Paperwork Prep
MLS Management
Compliance Management
Email Communication
Timeline Management
Transaction Paperwork Drafting
Seller Timeline GuidancePlus
Client Review Requests
Agent Portal
Social Media Kit$645

Compliance Only

$100

Dual Representation

Additional $200

for the buyer experience
BUYER UPGRADES

Packages designed to strengthen relationships and enhance the client experience from contract to closing and beyond.

The Buyer Essentials

The balanced option for agents who want elevated buyer support. Combines seamless efficiency with client care, designed to leave a lasting impression.

Taking Care of Your New Home Guide
CRM Updates
Shipped Custom Closing Gift
Post Closing Touchpoints$795 Total
Bundled Value with Buyer Core

The Referral Maker

Exclusive to Hampton Roads — Turn buyer closings into memorable celebrations that spark loyalty, reviews, and future referrals.

Welcome to Your City Guide
Hand Delivered Custom Closing Gift
Welcome Home Celebration Install$895 Total
Bundled Value with Buyer Core

experience it all

SIGNATURE WHITE-GLOVE BUYER

Our most comprehensive buyer experience — combining confidence, celebration, and client care into one seamless, luxury-level service.
Available exclusively in Hampton Roads.

Taking Care of Your New Home Guide
Welcome to Your City Guide
CRM Updates
Hand Delivered Custom Closing Gift
Welcome Home Celebration Install
Post Closing Touchpoints$945 Total
Bundled Value with Buyer Core

for the seller experience
LISTING UPGRADES

Packages designed to streamline preparation, improve communication, and build client confidence throughout the listing process.

The Seller Strategy

A refined approach to listing management — pairing polished preparation with thoughtful communication to build seller trust, strengthen your market presence, and deliver a seamless experience.

Market-Ready Checklist
CRM Updates
Listing Prep Vendor Scheduling
Weekly Showings Recap
Post Closing Touchpoints$895 Total
Bundled Value with Listing Core

The Local Leverage

Exclusive to Hampton Roads — on-the-ground support that saves you time while keeping your listings polished.

Lockbox Install and Removal
Listing Prep Vendor Scheduling
Priority Open House Hosting$845 Total
Bundled Value with Listing Core

experience it all

SIGNATURE WHITE-GLOVE LISTING

Our most comprehensive seller experience — uniting polished strategy, refined client touches, and on-the-ground support that protects your time while elevating your service.
Available exclusively in Hampton Roads.

Market-Ready Checklist
Lockbox Install and Removal
Listing Prep Vendor Scheduling
Priority Open House Hosting
Weekly Showings Recap
CRM Updates
Post Closing Touchpoints$995 Total
Bundled Value with Listing Core

CONCIERGE TOUCHES

Tailored services available on demand — designed to give your business flexibility and polish whenever you need it.

Hampton Roads Exclusives

Save time with on-the-ground support for logistics and client touches.

Lockbox Install or Pickup: $35
Vendor Access: $75
Welcome Home Celebration Install: $150
Seasonal Pop-Bys: Custom Pricing

Sphere Builders

Touchpoints and campaigns that grow your brand, spark referrals, and keep your clients connected.

Local Farming: Starts at $400
Just Listed/ Just Sold Mailers: Starts at $400
New Years Review Touchpoints: Custom Pricing
Marketing Materials: Custom Pricing

Beyond The Transaction

All Member Access

Open House Host Network
Showing Support Network
New Agent Coaching
Trusted Vendor Connections

The Concierge Network

At The Agent Concierge, we believe strategic support should extend beyond the contract. That’s why we’ve cultivated a growing network of local licensed agents across the Hampton Roads area to provide seamless assistance when your time is needed elsewhere.Showing Support
Need help covering a buyer showing? Simply let us know, and we’ll reach out to our network to coordinate a match. You’ll pay a straightforward, per-door fee once confirmed. Every showing assistant receives clear guidance to ensure a professional, respectful, and efficient experience for your client.Open House Hosting
Looking to generate momentum around a listing without giving up your weekend? We’ll connect you with a local agent excited to host and represent your brand with care. All of our hosts receive guidance on how to conduct an effective, professional, and successful open house.While availability may vary, our expanding network offers flexible, coordinated solutions that help you protect your time - without compromising service.

Interested in Showing or Hosting Opportunities?
Licensed agents can request to join our network and
get notified when opportunities become available.

EILEEN MERCHANT

Founder & Lead Transaction Coordinator

I created The Agent Concierge after seeing so many talented agents stretched thin - trying to grow, serve, and scale all at once, without the right support behind them. They envisioned luxury - but the administrative demands kept pulling them away.So I created the systems that would give them the structure and the space to get there.With a background in communication and a mind for strategy, I designed a service rooted in clarity, speed, and high standards. My role isn’t just to manage transactions - it’s to create leverage, bring calm to the chaos, and help my clients grow with intention.At the core of it all, my goal is simple: to give agents their time back - whether that means more moments with family, space to do what they love, or the freedom to focus on what they’re best at: growing their business.That shift in their voice after our first closing together - when they realize they don’t have to do it all alone anymore - is exactly why I do this.

Contact

EILEEN MERCHANT
EMAIL: [email protected]
CALL or TEXT: 757-642-6530White-Glove Transaction Coordination
& Customer ExperienceOPERATING HOURS
M-F 8:30AM-5:30PM EST
quick, clear communication is a core value at the agent concierge. while brief delays may occur during meetings or focused work sessions, every effort is made to respond promptly and keep your transaction running smoothly.we understand that world of real estate does not have set work hours. after-hours and weekend availability may be arranged with advance notice.